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TERMS AND CONDITIONS
The small print...
THESE TERMS AND CONDITIONS APPLY TO THE CONTRACT BETWEEN US FOR THE SUPPLY OF GOODS WHICH YOU HAVE ORDERED FROM US, BUT THEY DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
TERMS AND CONDITIONS OF SALE
1. Order Acceptance - We must receive payment of the full price for the goods you order and any relevant carriage charges and VAT before your order can be accepted. Our acceptance and/or fulfilment of your order brings into existence a legally binding contract between us.
2. Price - The price payable for the goods you order is as set out on our website. We reserve the right to change the prices shown at any time and we will contact you before we process your order if there are any changes which apply since you placed it.
3. Delivery – Orders are normally despatched the same day if they are received by us before midday. Delivery is usually then made next working day or within a maximum 2 to 3 working days after despatch, depending on order value and type. (Next day delivery does not apply at weekends or on Bank Holidays). A delivery charge is added to some orders depending on delivery location, and details are as set out on our website. For delivery to some remote and offshore areas and for delivery outside the UK, and for delivery of some very large or bulky items there may be an additional delivery charge which we will advise you of before accepting your order. Delivery to these areas may also take a day or so longer. Once the goods have been delivered to you, you are the owner of them and we will not be liable for them. We will not be liable for non-delivery of any goods unless you advise us within 7 days of the date when the goods would in the ordinary course of events have expected to have been received.
4. Availability - We always try to make sufficient stock available to meet all customer orders. If for any reason goods are not in stock when your order is placed, then your credit or debit card will not be debited until the goods are available and are despatched to you.
5. Delay, Damages and Shortages - We shall not be liable to you for any failure to deliver goods which you have ordered, or for any delay in doing so or for any damage or defect to goods delivered that is caused by events or circumstances beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes). If any items are received damaged on delivery or are short-delivered, we must be advised of the damages or shortages within 24 hours of the delivery taking place.
6. Returns – Goods are not supplied on approval and will be accepted for return entirely at our discretion. However, subject to prior authorisation by our returns administration team and the issue of a valid returns authorisation number, you may return to us (at your cost) unused goods delivered to you within 7 days of the date of delivery. Returned goods must be in perfect condition and in the original packaging with all instruction manuals etc. and be sent with a note of the reason for return and the returns authorisation number. You will be given a refund of the price you paid (excluding carriage charges), less any applicable restocking fee. The amount due to you will be refunded provided that the goods in question are returned by you and received by us properly packaged and in the condition they were in when they were delivered to you. All returned goods are fully examined when we receive them and a report is made to our customer service department before a credit is processed. To request a returns authorisation number, you must call our automated returns line on 0844 884 1750 and leave your order details and email contact details and a brief summary of the reason for the return request. Any goods returned without prior authorisation or not in the condition detailed above will be rejected. Goods which are not stocked by us and which have been specially ordered for you will not be accepted for return unless they are defective.
7. Governing Law - The contract between us shall be governed by and interpreted in accordance with English law. English courts shall have exclusive jurisdiction to resolve any disputes between us.
8. Whole Agreement - These terms and conditions, together with our web site pricing and delivery and contact information, sets out the whole of the agreement relating to the supply of goods to you by us. These terms and conditions cannot be varied except in writing signed by one of our Directors. Nothing that is said by any member of our staff should be taken as being a variation of these terms and conditions. By placing an order with us you agree to be bound by these terms and conditions.
9. Exclusions of Liability -We shall not be liable in any way for any loss of revenue, profit, goodwill or any consequential or indirect or other loss or damage arising out of the purchase of any goods by you from us or late or non delivery of goods. You agree and confirm that you are in a better position than we are to assess and estimate any likely damage or loss that you may incur in connection with the order of any goods from us and that we cannot therefore insure any likely damage for which we have excluded liability under this cause. Nothing in this clause shall exclude liability for death or personal injury arising from the negligence of C. E. Distributors or its employees or agents, or any other liability which it is prohibited from excluding at law.
DISCLAIMER REGARDING THIS WEBSITE
General. This Disclaimer is to be read in conjunction with our Terms and Conditions of Sale which are also detailed on this page. You are a "customer" under this Disclaimer and under our Terms and Conditions of Sale if you are buying products from us.
Customer Use. The information contained on this website is intended to be used only by customers. We do not authorise the use of such information for any purpose other than your use as a customer, and we prohibit the resale, redistribution, and the use of this information for any commercial purpose.
Accuracy. We use our best efforts to ensure that the information contained in this website is accurate and is not misleading. We retain the right, without obligation, to amend or delete product details or other information without notice.
Exclusion of Liability. We expressly exclude liability for any claims, loss, demands or damages of any kind whatsoever, with respect to the use of this website or any misleading information or omissions it may contain, including without limitation, direct, indirect, incidental or consequential loss or damages, whether arising from loss of revenue, loss of data, loss of profits or otherwise. If you are a consumer your Statutory Rights are not affected in any way by this. Nothing in this clause is intended to exclude liability for death or personal injury arising from our negligence.
Copyright. All of the website design, graphics, text, and their arrangement on this website, and all other material on this website is our property or the property of our suppliers. We own the "cedistributors" logos and trade mark. All material is copyright. Permission is granted to customers to electronically copy and to print to hard copy any part of this website, provided that it is done so for the sole purpose of placing an order with us.
PRIVACY POLICY
We are committed to ensuring that your privacy is protected. This policy explains how we use information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.
The information we collect and how we use it - When you place an order with us we need to know your name and other information such as your address, e-mail address, telephone number and your payment card number and expiry date or bank account details etc.. We gather this information to allow us to process your order. The relevant information is then used by us, or our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also from time to time wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send us an email. We will not use the information you supply to us in any other way.
Use of Cookies - Cookies are small text files placed on you computer by web sites. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. You will not be able to create a shopping basket or place an order on our website if your browser is set to disallow the creation of cookies. The creation of a cookie does not does not give our web site any access to other information such as your e-mail address.
How we protect your information - Although the Internet is not a secure medium we have put in place security procedures as set out in this policy. When you access the secure pages of our website, all communications are encrypted, and when you create an online order all of the order data including your personal information and payment card data is passed on to the relevant destination using the same level of encryption.We do not retain any of your payment card details or any of your other financial information.
Updating your details - If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details, please let us know the correct details by sending us an e-mail.
Your consent - By submitting your information you consent to the use of it as set out in this Policy. If we change our Privacy Policy we will post the changes on this page so that you can be aware of the information we collect and how we use it at all times. .
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